Caswell Events

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Caswell Events

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Frequently Asked Questions

How does the rental process work?

You can either contact us by phone or email with a list of the rentals you would like. We will then let you know availability, get some additional details and provide an accurate quote to you. Once you are content with your order we then ask for your non refundable deposit, which is 25% of your order total. Your rentals are then secured for your date and we will email you an updated invoice.

How long do we have the rentals for?

Typically our rentals are from Friday-Monday. We can make special accommodation if need be during booking. 

Do you deliver?

We offer delivery and pickup. Price may vary depending on distance and size of order. 

What if something breaks?

We do realize that things may break and with normal wear and tear, it may be out of your control. We do inspect our equipment before each and every rental. If an item is broken or lost, it will depend on the circumstance if a customer is responsible for repair or replacement. 

Is clean up required?

No, we do not ask our customers to clean their rentals. However, we do ask that it is returned in a reasonable condition.

When is final payment and number of items needed due?

We require a 25%, non refundable, security deposit at the time of reservation. Full payment is due two weeks prior to pickup/delivery. We must keep a credit card on file until the rental is returned in case of damaged or lost rental equipment. 

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